Customer Satisfaction
Dear Valued Customer,
In our commitment to provide the highest level of service and enhance your satisfaction with our services, and to always meet your expectations, if you have any complaints about our services or products, please contact us through our Customer Complaints Unit team via any of the following methods:
- Email address for the Customer Complaints Unit: [email protected]
- Direct contact with the Customer Complaints Management Unit during official working hours (from 8:30 AM until 7:30 PM) at phone number (00962539966667).
- Suggestion and complaint boxes located in the main administration and branches.
- Personal attendance at the General Administration building.
- P.O. Box 32 Zarqa 13110
- Fax: 00962539357733
Your complaint will be addressed within 10 days and no later than 30 days from the date of submission. If you are not satisfied with the company’s response to the complaint, you can resort to the Central Bank’s Consumer Protection Unit or to the judiciary. Please note that you can contact the Central Bank of Jordan through the following means:
- The Central Bank of Jordan’s website: www.cbj.gov.jo
- By phone at (00962646303301)
- By sending an email to [email protected]
- Personal attendance at the Central Bank of Jordan’s main building or any of its branches in Irbid and Aqaba.
For more information, please refer to the Financial Consumer Protection Instructions for Licensed Exchange Companies’ Customers No. (1/2021).
