Accessibility
Procedures for Providing Services To People With Custom Needs
Hikmat Nawras and Partners Exchange Company represents a banking institution committed to institutional work. Therefore, it is the responsibility of the company’s management to facilitate financial and banking transactions for people with special needs in a way that ensures all customers receive equal service from us. To facilitate interaction with people with special needs, we have established simplified procedures for all customers according to the type of disability.
Definition of a Customer with Special Needs:
A person who is partially unable to secure a personal, social, or normal life due to congenital or non-congenital deficiency in their physical abilities.
Procedures for Interacting with Persons with Disabilities Are As Follows:
- The signature chosen by the visually impaired customer or illiterate customer will be accepted, whether it is a signature, stamp, or fingerprint on financial and banking transactions.
- Pricing of financial and banking services for customers with disabilities is based on equality with other customers.
- Data collected about customers with disabilities must be documented, accurate, and precise, and is updated with each transaction and continuously. Our institution provides customers with the right to review this data and object to it if it is incorrect.
- Confidentiality of data and information of customers with disabilities is guaranteed, and such data will not be misused or disclosed.
- Banking transactions documented with persons with disabilities are kept for a period of not less than five years.
- Customer service employees are educated on how to deal with people with disabilities upon hiring.
- If a customer is unable to enter the facility due to physical circumstances, the transaction is prepared and the employee brings the transaction to the customer after verifying their personal identity, and the necessary procedure is carried out for them.
- Customers with disabilities are educated about their rights regarding financial and banking transactions, as well as about submitting suggestions and complaints in a manner suitable for them.
- Customers with disabilities are educated about potential fraud situations they might encounter, how to deal with them, and how to request assistance from the specialized employee who will report to the responsible authority.
- Priority is given to customers with disabilities in obtaining financial and banking services.
